Frequently Asked Questions
Everything you need to know about your South Park Shop orders.
What is the standard shipping time for orders?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, usually ranging from 10-21 business days.
How can I return an item that doesn't fit?
We offer a 30-day return policy for all unworn and unwashed apparel. Simply visit our Returns Portal to generate a prepaid shipping label and start your refund or exchange process.
Are your products officially licensed?
Yes, every item sold at South Park Shop is 100% officially licensed merchandise, ensuring high-quality designs and authentic artwork from the show.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my South Park apparel?
To preserve the print quality and fabric, we recommend machine washing your items inside out in cold water and tumble drying on low heat or air drying.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.